[Customer Service Rep / Remote] - Anywhere in U.S. / Up to $36.27-hr / Comprehensive health and wellness benefits / Retirement savings / Generous PTO / Education assistance / Focus on EDI - As a Customer Care Specialist, you will: respond to customer inquiries and resolve issues through various communication channels such as phone, email, and chat; provide exceptional customer service by actively listening to customers and understanding their needs; document all interactions accurately in the customer database; escalate complex issues to the appropriate department for resolution; proactively identify and address customer concerns to prevent future issues; maintain a high level of professionalism and empathy while interacting with customers; work independently in a remote setting and adhere to established protocols and procedures; be a brand ambassador for Medstar Health by promoting a positive image and providing accurate information to customers. Hiring Immediately >>
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